AB-620
POWER PLATFORM & AI SOLUTIONS DEVELOPER
Cristal Carter.
Thoughtful automation.
Intelligent solutions. Real impact.
Microsoft Power Platform and AI solutions Developer with experience designing enterprise automation, AI agents, and collaboration solutions across M365, Power Platform, Copilot Studio, and Dynamics 365. Skilled in translating business requirements into practical technical solutions, developing multi-agent workflows, integrating enterprise data sources, and troubleshooting complex systems. Combines hands-on development with stakeholder collaboration, solution evaluation, and an emphasis on security, governance, and maintainability.
01Microsoft
Microsoft
certifications
AI-500
Multi-Agent AI Solutions Expert
PL-200
Power Platform Functional Consultant
03THE JOURNEY
Professional experience
Vital FarmsCURRENT
Associate Developer, Collaboration Tools
Copilot StudioMicrosoft Power AutomateMicrosoft Power AppsSharePointTeamsRequirements GatheringCollaboration
- Design, develop, and maintain solutions using Power Automate, Power Apps, SharePoint, and Copilot Studio to improve operational efficiency and collaborative workflows.
- Configure, support, and administer Copilot for M365 initiatives by creating training materials, leading end-user enablement sessions, and identifying practical AI use cases.
- Build and enhance internal business solutions to improve automation processes, approval workflows, document management, and cross-functional processes.
- Collaborate with stakeholders to gather requirements, evaluate pain points, and translate process needs into scalable automation and AI-driven solutions.
- Support administration, governance, and optimization of collaboration platforms including SharePoint, Teams, Halo ITSM, and Power Platform environments.
- Research, prototype, and implement emerging AI, Copilot, and agent orchestration solutions to streamline repetitive tasks and increase employee productivity.
Univerus
Power Platform Application Consultant
Microsoft Power AppsMicrosoft Power AutomateMicrosoft Power PagesDataverseSharePointPythonJavaScriptC#Requirements GatheringTroubleshooting
- Design, build, and customize business applications using Power Apps, Power Automate, and Power Pages to transform technical requirements into scalable, user-friendly solutions.
- Configure data models and integrations with Microsoft Dataverse, SharePoint, and SQL and perform data migrations using custom Python scripts.
- Customize forms, views, and model-driven app interfaces to optimize user experience using custom JavaScript logic for dynamic behaviors and C# plug-ins for server-side processing.
- Lead clients through implementation and adoption phases to deploy solutions, user training, and post-deployment support.
- Troubleshoot and resolve configuration issues and bugs while ensuring solutions align with governance, security standards, and best practices for Power Platform.
Tech Fluent Academy
Power Platform Fellow
Microsoft Power AppsMicrosoft Power AutomateMicrosoft Power PagesDynamics 365CollaborationTroubleshooting
- Gained firsthand experience with Microsoft Power Platform, including Power Apps, Power Automate, Power Pages, and Dynamics 365 CRM, by developing solutions for real-world business scenarios.
- Completed a capstone project, designing and automating a business process using low-code/no-code tools and building business solutions.
- Collaborated with mentors, instructors, and peers to troubleshoot issues, optimize solutions, and enhance critical thinking skills within the Power Platform ecosystem.
- Developed a foundational understanding of UX/UI, automation, and application development, preparing for real-world implementation.
Diversified Technology Inc.
Quality Engineer
Quality assuranceAzure DevOpsHP ALMOracle SQLDefect Tracking and ReportingManual Test Case ExecutionCollaboration
- Developed and executed comprehensive test plans for Oracle Customer Care & Billing, improving system reliability during client upgrades and implementations.
- Updated and maintained test cases in Azure DevOps and HP ALM, ensuring comprehensive test coverage while identifying and resolving defects to enhance software stability.
- Partnered with developers and business analysts to optimize quality assurance processes and design improvements.
- Utilized Oracle SQL Server for manual testing to analyze customer data, report defects, and support issue resolution.
- Improved testing methodologies by implementing process enhancements, contributing to continuous improvement efforts.
Apex Systems
Systems Analyst II
IT supportServiceNowActive DirectoryJIRATroubleshooting
- Utilized ServiceNow to analyze, design, and deploy system solutions, streamlining workflows and improving operational efficiency.
- Managed and optimized Active Directory configurations, ensuring seamless user access and authentication processes.
- Evaluated IT processes using Jira and Confluence, identifying and implementing enhancements to improve system functionality.
- Authored technical documentation in Confluence, including system specs, user guides, and employee onboarding, facilitating seamless knowledge transfer.
- Troubleshot and resolved IT incidents using ServiceNow and PowerShell scripting, reducing downtime and improving system performance.
Motion Recruitment
Helpdesk Analyst
IT supportServiceNowTroubleshooting
- Provided first-level technical support using ServiceNow to track and resolve hardware, software, and network issues, minimizing downtime for end-users.
- Managed user accounts and access permissions in Google Suite and a proprietary online system, improving security and operational efficiency.
- Escalated complex issues to appropriate teams, ensuring swift resolution and improved customer satisfaction.
- Assisted in phishing attack simulations by addressing concerns from students, faculty, and staff, ensuring they were informed about security measures and best practices.
- Assisted end-users with system configurations and best practices, enhancing overall IT proficiency.
Mod Squad
Tier 1 Customer Technical Support
IT supportTroubleshootingCollaboration
- Provided efficient Tier 1 support via Zendesk, resolving customer inquiries with professionalism and empathy.
- Diagnosed and troubleshot technical issues, ensuring quick resolutions and improved customer satisfaction.
- Collaborated with Tier 2 support and project managers to escalate high-priority cases and enhance service efficiency.
- Kept up to date with new product features, improving response accuracy and reducing resolution times.
04THE FOUNDATION